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Return and exchange of goods / money
If you wish to cancel an order for which you have not yet received the goods, or to refuse a certain product(s) from an order that has not yet been fulfilled or has not yet begun to be fulfilled, but has been paid for, and to get your money back, please contact uabkube@gmail.com. Otherwise, please follow the following rules:
1. Defects in sold goods are eliminated, poor-quality goods are replaced, returned in accordance with the Order No. 29 of the Minister of Economy of the Republic of Lithuania of 2001. June 29. 217 “On the Approval of the Rules for the Return and Exchange of Goods”, except for cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene products – bedding; more information is available on the website of the Public Institution “Vartotojų centras” https://www.vartotojucentras.lt/istatymas.php?id=1038, „Ne maisto prekių grąžinimo ir keitimo ypatumai“ in paragraph 18.). Money for the returned goods is in all cases transferred only to the payer’s bank account.
2. In order to return the goods(s) in accordance with paragraph 1. of the Rules, the Buyer may do so within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, by filling out and sending the goods return form to the Seller. You can obtain this form by contacting uabkube@gmail.com.
2.1. The return form must be filled out and signed, and the form must contain true and valid data. If such data is not provided, the form is not filled out or signed, claims will not be accepted.
2.2. The return form must be properly sent to the customer service e-mail uabkube@gmail.com and wait for the service specialists to contact you (up to 2 days). In the subject of the e-mail, it is necessary to indicate “Return of goods” and the account number, e.g.: VL012345.
2.3. The money is returned to the bank account no later than within 10 days. working days, this period is calculated from the date of receipt of the goods to the warehouse.
2.4. The return and/or exchange of defective goods is free of charge. The return of quality goods is carried out at the buyer's expense. The returned goods are delivered by a courier ordered by UAB KUBĖ. The condition of the returned goods is checked by the warranty service, if the returned goods are of good quality, the standard freight charge for goods in Lithuania is deducted from the refund amount.
2.5. When ordering warranty service, UAB KUBĖ fills in all the necessary documents related to the transportation of the goods. The client does not need to fill in anything and additionally print, stick on the packages, or track. In case of additional reservations or problems, UAB KUBĖ managers will contact the client personally.
2.6. The courier is called for the next business day, after receiving the form. The courier usually notifies the customer of the arrival by phone, the customer must prepare and pack the goods before the courier arrives.
2.7. The buyer undertakes to properly and safely pack the transported goods. UAB KUBĖ is not responsible for damage caused during the transportation of improperly packaged returned goods.
3. When returning goods to the buyer, the following conditions must be observed:
3.1. The returned item must be in its original, neat packaging;
3.2. The item must not be damaged by the Buyer;
3.3. The item must be unused and in good condition (labels intact, protective film not torn, etc.) (this clause does not apply in the case of a returned item of poor quality);
3.4. The returned item must be in the same configuration as the Buyer received it;
3.5. When returning the item, it is necessary to provide a document of its purchase.
4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning the goods set out in clause 3.
5. When returning the wrong item and/or poor quality item, the Seller undertakes to take back such goods and replace them with similar suitable goods.
6. In the event that the Seller does not have suitable goods for replacement, the Buyer shall be refunded the amount paid within -10 working days, excluding the price for delivery.
7. UAB KUBĖ has the right to unilaterally deduct the amount of the additional discount granted from the amount refunded to the customer if the customer has used the additional discount of the offer and later canceled (returned) at least one high-quality product from the offer to which the discount was applied.
8. In the event that the reason for the return of the product is inadequate quality, UAB KUBĖ undertakes to replace the product of inadequate quality with a product of adequate quality at its own expense or to refund the money paid for the product. Goods of inadequate quality shall be exchanged or returned in accordance with the "Rules for the Return and Exchange of Goods", approved by Order No. 217 of the Minister of Economy of 29 June 2001.
9. If a product of inadequate quality purchased by the customer is replaced with a new product of adequate quality during the warranty period, the remaining warranty period shall apply to the replaced product, i.e. the warranty period shall not be extended.
10. IMPORTANT! The return procedure does not apply to: Legal entities, products with individual customer changes, according to requests, individual orders (for example, printing) that irrevocably damage their original commercial appearance, individually ordered goods, goods that have been damaged by the customer, goods that do not meet the above return standards (damaged commercial appearance, with signs of use, wear), goods to be returned after the 14-day return period, an exception applies to goods that do not meet the return requirements, but are of poor quality.