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PURCHASE RULES
These, shop.uabkube.lt, rules for the purchase/sale of goods presented below are a complete set of conditions valid for both you (the buyer) and shop.uabkube.lt (UAB KUBĖ, hereinafter referred to as shop.uabkube.lt, the seller).
1. General provisions
1.1. These rules for the purchase/sale of goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the shop.uabkube.lt e-shop.
1.2. The Seller reserves the right to change, amend or supplement these rules at any time, taking into account the requirements established by legal acts. The Buyer is informed about any changes on the shop.uabkube.lt e-shop website. When the Buyer makes purchases in the shop.uabkube.lt e-shop, the Rules valid at the time of placing the order apply.
1.3. The following individuals have the right to purchase goods in the e-store:
1.3.1. Active natural persons, i.e. persons who have reached the age of majority and whose legal capacity is not restricted by court order;
1.3.2. Minors from 14 to 18 years of age, only with the consent of their parents or guardians, except in cases where they can independently dispose of their income;
1.3.3. Legal entities;
1.3.4. Authorized representatives of all the above-mentioned persons.
1.4. By approving the Rules, the Seller also guarantees that, in accordance with clause 1.3 of the Rules, the Buyer has the right to purchase goods in the shop.uabkube.lt e-store.
1.5. The Agreement between the Buyer and the Seller is considered concluded from the moment the Buyer enters the shop.uabkube.lt e-store. after creating a shopping cart in the store, specifying the delivery address, choosing a payment method and familiarizing yourself with the Seller's rules, clicks the "Confirm order" button (see point 5. "Ordering goods, prices, payment procedure, terms").
1.6. Each contract concluded between the Buyer and the Seller is stored in the shop.uabkube.lt database and also, in paper format, in the company's e-commerce department.
2. Buyer's rights and obligations
2.1. The Buyer has the right to purchase goods in the shop.uabkube.lt e-store in accordance with the procedure established in these Rules and other information sections of this e-store.
2.2. The Buyer has the right to withdraw from the purchase/sale contract with shop.uabkube.lt e-store in the store, notifying the Seller of this in accordance with the instructions in accordance with clause 8 of these rules - return of goods and money, no later than within 14 (fourteen) business days from the date of delivery of the item, except for cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (information on the website of the Public Institution "Vartotojų centras" https://www.vartotojucentras.lt/istatymas.php?id=1038, "Peculiarities of return and exchange of non-food products" clause 18.).
2.3. The Buyer may exercise the right provided for in clause 2.2 of the Rules only if the goods have not been damaged or their appearance has not substantially changed, and they have not been used.
2.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
2.5. If the data provided in the Buyer's registration form changes, the Buyer must update them immediately.
2.6. The Buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this by the means of communication specified in the "Contacts" section (tel./e-mail).
2.7. The Buyer, by using the shop.uabkube.lt e-store, agrees to these Terms of Purchase and Sale and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.
3. Seller's rights and obligations
3.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the shop.uabkube.lt e-store.
3.2. If the Buyer tries to harm the stability and security of the Seller's shop.uabkube.lt e-store or violates his obligations, the Seller has the right to immediately and without warning limit or suspend the Buyer's ability to use the e-store or, in exceptional cases, cancel the Buyer's registration.
3.3. The Seller undertakes to respect the Buyer's right to privacy regarding the Buyer's personal information specified in the shop.uabkube.lt e-store registration form.
3.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
4. Ordering of goods, prices, payment procedure and terms.
4.1. The Buyer can make purchases in the shop.uabkube.lt e-store 24 hours a day, 7 days a week, unless this e-store is unavailable due to technical work.
4.2. The Agreement comes into force from the moment the Buyer clicks the "Confirm order" button, and upon receipt of the order, the Seller confirms it by sending a confirmation letter to the Buyer's specified e-mail.
4.3. The prices of the goods in the shop.uabkube.lt e-store and in the formed order are indicated in euros, including VAT.
4.4. The buyer pays for the goods in one of the following ways:
4.4.1. Payment by pre-formed template, bank transfer via the secure payment system paysera.lt – by selecting one of the logos of the bank you use indicated in the payment window, you will pay without entering any additional data. By selecting such a link, the customer is directed to the bank system they use, where it is enough to log in and confirm the payment, according to the final payment amount formed in the order, for the selected goods. The order template is filled in automatically, and in this case, the Seller is informed about the successful payment immediately, regardless of the e-banking system used and/or time of day
4.4.2. Payment by simple bank transfer is an advance payment when the Buyer makes a local payment order directly to the UAB KUBĖ bank account. The details for the order are provided before confirming the order, and are also indicated on the advance payment and VAT invoices. A customer who does not use electronic banking can print the invoice and make the transfer at his bank branch. The buyer must indicate the order number in the "Purpose of payment" section of the payment form, which is provided in the order confirmation e-mail. The bank's fees for transferring money to the UAB KUBĖ account are not included in the customer's bill for goods. The seller is not responsible for the application and/or amount of such fees. Before making a bank transfer, make sure that you have confirmed the order and received a confirming e-mail, otherwise the order will not be registered in the system. Attention! When paying in this way, funds are credited only according to the standard procedure of the e-banking provider you use (your bank), and transfers are credited only at certain intervals, on appropriate days. When paying in this way, the customer must be familiar with the duration and accuracy of the transfer of funds according to the provisions of the bank used by him, in this case the seller is not responsible for the duration of the funds crediting and the order is only started when the funds appear in the UAB KUBĖ bank account.
4.4.3. Cash payment to the courier, at the time of delivery - not possible.
4.4.4. Bank card payment to the courier, at the time of delivery - not possible.
4.5. The buyer, having chosen the bank transfer payment services, undertakes to pay for the goods immediately, because only after receiving payment for the goods does the formation of the goods parcel begin and the calculation of the goods dispatch deadline begins.
4.6. The seller issues an electronic version of the invoice to the buyer, the version of the advance invoice, at the specified e-mail, is received immediately after the order confirmation. The final invoice is issued after payment, the paper version of such an invoice is delivered together with the goods, the electronic version is sent by e-mail.
5. Delivery of goods
5.1. The Buyer, whose payment for the products exceeds 5000 EUR, has the right to free delivery of the goods to the address specified by him.
5.1.2. The price of standard delivery is agreed with the customer individually each time
5.2. The Buyer, having chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods.
5.3. The Buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to an inappropriate entity.
5.4. All goods are delivered by the delivery service to the address specified in your order information.
5.5. Shipments to customers are delivered on business days.
5.6. It is not possible to specify the specific time when the order will be delivered to the courier
5.7. The preliminary delivery time in days is indicated in the description of each product.
5.8. When the goods are delivered from warehouses in foreign countries, delivery may take about 6-12 weeks.
5.9. The ordered goods are always delivered in one shipment, and the Buyer is informed individually about the delivery times of different goods. Several ordered goods can be delivered in separate shipments at the customer's request for an additional standard delivery fee in accordance with clause 6.1.2 of these rules.
5.10. In all cases, the Seller is exempted from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.
5.11. During the delivery of the goods, you must check the external condition of the shipment in the presence of the courier. If you notice even the slightest damage to the shipment, you must make notes about the damage to the shipment or refuse to accept the shipment.
5.12. After accepting the shipment and signing the manifest without comments, it is considered that the shipment has been transferred in good quality and in this case, claims for external damage to the goods will no longer be accepted. In any case, the obligations regarding the warranty of the goods remain valid.
5.13. The Buyer must in all cases immediately inform the Seller if the shipment is delivered in damaged packaging, if the shipment contains unordered goods or an incorrect quantity, or an incomplete set of goods.
5.14. In all cases, the Buyer, having noticed damage to the packaging during delivery, must indicate comments in the delivery document provided by the courier or draw up a separate act regarding these violations. The Buyer must do this in the presence of the courier. Failure to perform such actions releases the Seller from liability to the Buyer for damage to the goods related to damage to the packaging, which the Buyer did not mark on the courier's delivery document.
5.15. For delivery of goods outside Lithuania, please contact us by e-mail uabkube@gmail.com and we will write to you personally regarding the delivery conditions and price.
5.16. . When delivering the shipment to the Curonian Spit, we will contact you personally.
6. Quality of goods and guarantees, warranty service
6.1. The data of each product sold in the shop.uabkube.lt e-store are generally indicated in the product description for each product.
6.2. The Seller is not responsible for the fact that e-mail The color, shape or other parameters of the goods in the store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.
6.3. The Seller provides a quality guarantee valid for a certain period of time for certain types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods.
6.4. If the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for in the relevant legal acts shall apply.
6.5. Directive 1999/44/EC, which is valid throughout the EU, provides for a warranty period of at least 24 months. In individual cases, the manufacturer may set a shorter or longer term. In such a case, the warranty period set by the manufacturer shall apply.
6.6. When submitting the goods for warranty repair, it is necessary to fill out the warranty service form, which can be obtained by contacting uabkube@gmail.com
6.6.1. The warranty service form must be filled out and actually signed, and the form must indicate true and valid data. If such data is not provided, the form is not filled out or signed, the claims will not be accepted.
6.6.2. The warranty service form must be properly sent to the customer service e-mail uabkube@gmail.com and wait for the service specialists to contact you (up to 2 days). In the subject of the e-mail, it is necessary to indicate “Warranty Service” and your account number, e.g.: SOLE1234.
6.6.3. Delivery of goods for warranty service is carried out at the buyer's expense. The goods are brought back for warranty service by a courier ordered by shop.uabkube.lt. After warranty service, an invoice is issued for delivery and return, without payment of which the repaired goods will not be returned to the buyer.
6.6.3.1. When ordering warranty service, shop.uabkube.lt completes all necessary documents related to the transportation of the goods. The customer does not need to fill out anything and additionally print, stick on packages, or track. For additional reservations or problems, shop.uabkube.lt managers will contact the client personally.
6.6.3.2. The courier is called the next business day after receiving the form. The courier usually notifies the client of the arrival by phone, the client must prepare and pack the goods before the courier arrives.
6.6.4. The buyer undertakes to properly and safely pack the transported goods. shop.uabkube.lt does not assume responsibility for damage incurred during transportation of goods returned for warranty service that are improperly packaged.
6.7. Warranty service is performed by an authorized shop.uabkube.lt service center, warranty inspection is performed within 5 business days after receipt of the warranty goods for repair.
6.8. Warranty repair is performed up to two weeks (ten business days), however, in case of unforeseen circumstances, when importing the necessary parts from the manufacturer, warranty repair may last longer, informing the customer about this.
6.8. The manufacturer's warranty does not apply to parts of the goods that are subject to natural wear and tear.
6.9. If a defect is detected in the product that is not covered by the warranty, which occurred due to the user's fault and/or improper use, the customer pays for the repair of the defect, the parts necessary to eliminate the defect and additional work. The customer is informed about the payment and any work performed for money is carried out only at the request and consent of the customer. An invoice is issued for such work, if not paid, the repaired product is not returned to the customer.
6.9.1. If a defect is found in the product that is not covered by the warranty, has arisen due to the user's fault and/or is improper, and the buyer refuses the paid repair, the buyer pays the costs of returning the goods.
6.10. If a major defect, damage due to a manufacturer's error, a manufacturer's defect or any other quality discrepancy requiring manufacturer's repair is found in the product, the product is immediately replaced with a new one for the customer, regardless of how long the product has been used, if the warranty period is valid.
6.11. The customer always has the right to contact shop.uabkube.lt and we will try to provide prompt assistance or necessary information regarding the repair of the product. When contacting us, please indicate the order number, purchase date, buyer's name, surname or company name.
6.12. If the product is of poor quality, you can return or exchange the product within 14 calendar days from the date of purchase (receipt of the product) in accordance with Section 8 of these rules.
7. Return and exchange of goods and/or money
If you want to cancel an order for which you have not yet received the goods, or refuse a certain product(s) from an order that has not yet been fulfilled but has been paid for and get your money back, please contact uabkube@gmail.com. Otherwise, please follow the following rules:
7.1. Defects in the sold goods are eliminated, poor-quality goods are replaced, returned in accordance with the Rules for Returning and Exchanging Goods approved by the Order of the Minister of Economy of the Republic of Lithuania of 29 June 2001 No. 217 “On Approval of the Rules for Returning and Exchanging Goods”, except for cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene products – bedding items; more information is available on the website of the Public Institution “Vartotojų centras” https://www.vartotojucentras.lt/istatymas.php?id=1038, “Peculiarities of Returning and Exchanging Non-Food Products” in point 18.). In all cases, money for returned goods is transferred only to the payer’s bank account.
7.2. In order to return the goods(s) in accordance with point 8.1 of the Rules point, the Buyer may do so within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, by filling out and sending the goods return form to the Seller. You can obtain this form by contacting uabkube@gmail.com
7.2.1. The goods return form must be filled out and signed in full, and the form must indicate true and valid data. If such data is not provided, the form is not filled out or signed, claims will not be accepted.
7.2.2. The goods return form must be properly sent to the customer service e-mail uabkube@gmail.com and wait for the service specialists to contact you (up to 2 days). In the subject of the e-mail, it is necessary to indicate “Goods return” and the account number, e.g.: VL012345
7.2.3. Money is returned to the bank account no later than within 10 days. business days, this period is calculated from the date of receipt of the goods to the warehouse.
7.2.4. Return and/or exchange of defective goods is free of charge. Return of quality goods is carried out at the buyer's expense. Returned goods are delivered by a courier ordered by shop.uabkube.lt. The condition of the returned goods is checked by the warranty service, if the returned goods are of good quality, the standard freight fee in Lithuania (150 EUR) is deducted from the refund amount.
7.2.5. When ordering warranty service, shop.uabkube.lt fills in all necessary documents related to the transportation of the goods. The client does not need to fill in anything and additionally print, stick on packages, or track. For additional reservations or problems, shop.uabkube.lt managers will contact the client personally.
7.2.6. The courier is called for the next business day, after receiving the form. The courier usually notifies the customer of the arrival by phone, the client must prepare and pack the goods before the courier arrives.
7.2.7. The Buyer undertakes to properly and safely pack the transported goods. shop.uabkube.lt is not responsible for damage incurred during the transportation of improperly packaged returned goods.
7.3. When returning the goods to the Buyer, the following conditions must be met:
7.3.1. The returned goods must be in the original, neat packaging;
7.3.2. The goods must not be damaged by the Buyer;
7.3.3. The goods must be unused and have not lost their commercial appearance (undamaged labels, untorn protective films, etc.) (this point does not apply in the case of returning a poor-quality product);
7.3.4. The returned goods must be in the same configuration as the Buyer received it;
7.3.5. When returning the goods, it is necessary to provide a document of their purchase.
7.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in clause 8.3.
7.5. When returning the wrong goods and/or goods of poor quality, the Seller undertakes to take back such goods and replace them with similar suitable goods.
7.6. In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid within shop.uabkube.lt-10d.d. working days, excluding the cost of delivery.
7.7. shop.uabkube.lt has the right to unilaterally deduct the amount of the additional discount granted from the amount returned to the customer, if the customer took advantage of the additional discount of the offer and later canceled (returned) at least one quality product from the offer to which the discount was applied.
7.8. In the event that the reason for returning the goods is inadequate quality, shop.uabkube.lt undertakes to replace the goods of inadequate quality with goods of adequate quality or to refund the money paid for the goods at its own expense. Goods of inadequate quality are replaced or returned in accordance with the "Rules for Returning and Exchanging Goods", approved by Order No. 217 of the Minister of Economy of 29 June 2001.
7.9. If a product of inadequate quality purchased by the customer is replaced with a new product of adequate quality during the warranty period, the remaining warranty period applies to the replaced product, i.e. the warranty period is not extended.
7.10. IMPORTANT! The return procedure does not apply to: Legal entities, products with individual customer changes, according to requests, individual orders (for example, printing) that irrevocably damage their original commercial appearance, individually ordered goods, goods that were damaged by the customer, goods that do not meet the above-mentioned return standards (damaged commercial appearance, with signs of use, wear), goods to be returned after the 14-day return period, an exception applies to goods that do not meet the return requirements, but are of poor quality.
8. Buyer and Seller's Responsibility
8.1. The Buyer is fully responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences arising from this and acquires the right to claim compensation for direct losses incurred by the Buyer.
8.2. The Buyer is responsible for the actions performed while using the shop.uabkube.lt e-shop.
8.3. The registered Buyer is responsible for the transfer of his login data to third parties. If the services provided by the shop.uabkube.lt e-shop are used by a third person who has logged in to this e-shop using the Buyer's login data, the Seller shall consider this person to be the Buyer.
8.4. The Seller is exempted from any liability in cases where losses arise due to the fact that the Buyer, disregarding the Seller's recommendations and the Buyer's obligations, did not familiarize himself with these Rules, although such an opportunity was given to him.
8.5. If the Seller's e-shop contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information contained there or the activities carried out, does not supervise or control those websites and does not represent those companies and individuals.
8.6. In the event of damage, the guilty Party shall compensate the other Party for direct losses.
9. Marketing and Information
9.1. The Seller may initiate various promotions in the e-shop at its own discretion.
9.2. The Seller has the right to unilaterally, without separate notice, change the terms of the promotions, as well as cancel them. Any change or cancellation of the terms and procedure of the promotions is valid only in the future, i.e. from the moment of their execution.
9.3. The Seller shall send all notifications by the means of communication specified in the Buyer's registration form.
9.4. The Buyer shall send all notifications and questions by the telephone numbers or e-mail addresses specified in the "Contacts" section of the Seller's e-shop.
9.5. The Seller shall not be liable if the Buyer does not receive the sent information or confirmation messages due to disruptions in the Internet connection or e-mail service provider networks.
10. Final Provisions
10.1. These Rules for the purchase/sale of goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
10.2. All disputes arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.